Responsibility
HUAYOU COBALT
Your present location:Home >> Grievance Mechanism

If you have any suggestions, opinions or grievances for Huayou Cobalt regarding the Social Responsible, especially the Cobalt Supply Chain Due Diligence issues, please contact us through below ways:

1.Social Responsible

Tel: 0573-88589950

E-mail: [email protected]

Address: No. 18 Wuzhen East Road, Economic Development Zone, Tongxiang, Zhejiang, China Huayou
Cobalt (CSR Office)

2.Cobalt Supply Chain Due Diligence:

Tel: 0573-88589950

E-mail: [email protected] or [email protected]

Address: No. 18 Wuzhen East Road, Economic Development Zone, Tongxiang, Zhejiang, China Huayou
Cobalt (CSR Office)

 Huayou encourages the stakeholders to provide suggestions, opinions or grievances regarding Social
Responsibility, especially Cobalt Supply Chain Due Diligence. You can contact us through telephone calls or
filling out the Information Collection Sheet.

 Huayou will keep the identity information of the people who provide suggestions, opinions or grievances
confidentially.

 The Corporate Social Responsibility (CSR) Office will feedback to the information providers or relevant
persons within 7 working days after receiving the information.

Tips:Information Collection Sheet

Grievance Mechanism

Huayou encourages the stakeholders to provide suggestions or opinions regarding Social Responsibility, especially Cobalt Supply Chain Due Diligence conscientiously and responsibly to help the Company improve the work. Meanwhile, Huayou also accept the stakeholders’ grievances, and provide proper and accessible channels and appropriate and fair approaches to handle the grievances to ensure the Company’s work norms perform smoothly.

1.Grievance Approaches

There are 2 approaches to express grievances: make telephone calls and send written materials (including E-mails). The stakeholders can provide suggestions, opinions or grievances to Huayou through telephone calls, E-mails or letters.

2.Grievance Receiving

Huayou CSR Office is responsible for handling the grievances, the specially assigned person is responsible for receiving the stakeholders’ suggestions, opinions or grievances and confirming the receiving within 2 working days.

3.Grievance Censor

1)Accept the grievances that meet below conditions:

Relate to Huayou Cobalt’s Supply Chain Due Diligence, including any identified risks;

Point out the defect, discrepancy or insufficiency of the Due Diligence System;

Include enough objective evidences to reasonably support the charge of the grievance providers;

Violate the requirements of Human Rights and Labor Practice Policy and Environment, Health and
Safety Policy;

Violate the requirements of the Business Ethics Code of Conduct;

Uphold the integrity to provide.

2)Do not accept the grievances meet below conditions:

Do not relate to Huayou Cobalt’s Supply Chain Due Diligence;

Relate to the issues that beyond the controlling, influence or responsibility of Huayou Cobalt;

Lack of enough objective evidences that support the grievances reasonably;

Do not uphold the integrity to provide.

3)All grievances must base on the facts and real information, cannot base on the hypotheses or fake
information, or cannot contain hostile attack or slander information.

 

4.Grievance Handling

If the grievances do not meet the conditions listed in 3.1), Huayou Cobalt will inform the providers about the decision, including the reasons of rejecting the grievances. If necessary, Huayou can suggest the providers to provide to other parties.

If applicable, Huayou will advise the provider the specific grievance mechanism related to the grievances.

Once the grievances are accepted, CSR Office of Huayou will organize related departments to make investigations for all the factors of the grievances, and inform the providers about the investigation results and corrective measures for solving the grievances (if any) within 7 working days (the way to inform the results complies the confidential policy).

Huayou Cobalt will take one of below actions to handle each grievance:

Reject the grievance;

Accept the grievance, no need to take corrective measures;

Accept the grievance, need to take corrective measures;

Announce the results and inform the provider.

5.Information Confidentiality

After the grievance information is received, the specially assigned person of CSR Office is responsible for the keeping of the information, the circulation of the information , the handling and feedback of the information. Without the consent of the Head of CSR Office, prohibit to disclose to other staff outside the office. In case of violation, perform punishment according to the company reward and punishment regulations.

6. Provider Protection

The receiver should keep the grievance information strictly confidential. The grievance materials should be strictly managed as confidential information, and no one is allowed to read the materials without the approval of the main leaders or the segment heads of the Company. It is strictly forbidden to transfer the grievance materials to the respondent parties and the retaliation against the provider is strictly forbidden. We protect the lawful rights and interests of the providers, and if anyone causes serious damage to the lawful rights and interests of the providers, it will be handed over to judicial authorities.

ADD:18 Wu Zhendong Road, Tongxiang Economic Development Zone, Zhejiang, China   TEL:0086-573-88587878  FAX:88588885
Huayou Cobalt Co., Ltd. 浙ICP备11016777号-2  Powered by www.300.cn